Mortgage Agent Level 2
Client Care Coordinator
Catherine Semple
Your mortgage relationship doesn't stop at funding. Catherine works alongside our team to provide ongoing client care after closing, making sure you always have someone to turn to throughout the life of your mortgage.
In a world where so much is becoming automated, there is still something incredibly important about having a real person who knows who you are and is there when you need them.
That’s Catherine’s role on our team. She is dedicated to caring for our clients after closing and throughout the life of their mortgage. From congratulations and anniversary check-ins to questions that come up along the way, changes in your life, finances or preparing for your renewal, Catherine stays connected.
You’re never just a mortgage number or a transaction. You’re our client and we want you to know there is always someone on our team looking out for you. Real conversations, no automations.
Our communication doesn’t end on funding day. We’re here for the life of your mortgage.
Specialties
Areas of focus
- Ongoing client care
- Mortgage anniversary check-ins
- Renewal preparation